Shipping Policy

At Novyrad, we believe a great shopping experience continues beyond placing your order.

From careful preparation to final delivery, we are committed to making the shipping process simple, transparent, and reliable.

This Shipping Policy explains how we handle order processing, shipment, tracking, and delivery for your Novyrad purchase.

Our Shipping Commitment

At Novyrad, we create home solutions designed to bring comfort, organization, and convenience into everyday living.

To provide customers with efficient service and reliable product availability, we work with trusted fulfillment partners and shipping providers.

Our delivery process is designed to:

• Ensure your order is carefully prepared before shipment
• Provide reliable delivery through established carriers
• Offer a convenient shopping experience from checkout to arrival

We appreciate your patience while we carefully prepare and deliver your home essentials.

1. Order Processing & Shipping Fees

Every Novyrad order goes through a preparation process before leaving our facility.

Processing Time

Please allow:

2–5 business days

for order verification, product preparation, packaging, and shipment handling.

During holidays, special promotions, or periods of increased demand, processing times may take additional time.

Shipping Costs

Shipping fees are calculated according to your order details, delivery destination, and available shipping method.

Any applicable shipping charges will be displayed during checkout before you complete your purchase.

2. Estimated Delivery Times

Delivery schedules may vary depending on your location, selected shipping method, and carrier conditions.

Please note that these delivery estimates are approximate and do not represent guaranteed delivery dates.

Unexpected circumstances, including carrier delays, severe weather, holidays, or customs procedures, may affect arrival times.

3. Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with your tracking information.

Please note:

• Tracking information may take 24–72 hours to become active after shipment
• Some shipments may show limited updates while moving between facilities
• A temporary lack of tracking updates does not necessarily indicate a delivery issue

If you have any concerns about your shipment, our customer support team will be happy to assist.

4. Customs, Duties & Taxes

For international orders, additional customs procedures may apply depending on the destination country.

Customers are responsible for any applicable:

• Import duties
• Customs charges
• Local taxes or fees

Novyrad is not responsible for delays caused by customs inspections, import regulations, or government processing.

Because customs requirements vary by location, we recommend checking your local regulations before placing an international order.

5. Order Changes & Cancellations

We begin preparing orders shortly after purchase to ensure timely delivery.

If you need to update your shipping information or request a cancellation, please contact us as soon as possible:

Email: service@novyrad.com

Requests must be submitted before your order enters the fulfillment or shipping process.

Once your order has been processed or shipped, changes or cancellations may no longer be possible.

6. Lost or Damaged Packages

Your satisfaction is important to us, and we want your Novyrad experience to be smooth from purchase to delivery.

Damaged Items

If your package arrives damaged:

Please contact us within 72 hours of delivery and provide:

• Your order number
• Photos showing the damage
• Any relevant details about the issue

Our team will review your request and help provide an appropriate solution.

Lost Packages

If your shipment is confirmed lost by the carrier, please contact us for assistance.

After verifying the shipping status, we will work with you to resolve the issue and determine the best available solution.

Customer Support

If you have any questions about shipping or your order, please contact us:

Dla Home Furnishings
7247 Laurel Cherry Dr
Rockford, Illinois, 61108-4428
United States

Phone: (815) 397-9231

Email: service@novyrad.com

Thank you for choosing Novyrad.

We appreciate your trust and are committed to delivering thoughtfully designed home solutions with a smooth and dependable shopping experience.