Return & Refund Policy
At Novyrad, your satisfaction is important to us.
We want you to feel confident when shopping for your home essentials. If your order does not meet your expectations, this Return & Refund Policy explains the process and requirements for returns, exchanges, and refunds.
1. Return Period & Eligibility
We accept return requests within 30 days after delivery.
To be eligible for a return, the item must meet the following conditions:
- The product must be returned in its original condition
- The item must be unused and not damaged after delivery
- Original packaging, accessories, and included materials should be included
- Proof of purchase or order information must be provided
Items that do not meet these requirements may not qualify for a return.
2. Starting a Return Request
To request a return, please contact our customer support team:
Email: service@novyrad.com
Please include:
- Order number
- Product information
- Reason for the return
- Photos or additional details if there is a product issue
After reviewing your request, we will provide the return instructions if your return is approved.
Important:
Please do not send products back before receiving return authorization from Novyrad. Returns sent without approval may not be accepted.
3. Damaged, Defective, or Incorrect Items
Please inspect your order once it arrives.
If you receive an item that is:
- Damaged during shipping
- Defective
- Different from the product you ordered
Please contact us promptly with your order details and supporting information.
Our team will review the situation and work with you to provide an appropriate solution.
4. Items Not Eligible for Return
Certain products may not be eligible for return, including:
- Items that have been used, assembled, or modified
- Products damaged due to improper use or handling
- Customized or personalized items
- Clearance or final sale products
- Gift cards
Original shipping charges may not be refundable unless the return is caused by an error on our part.
If you are unsure whether your item qualifies, please contact us before submitting your return request.
5. Exchanges
If you need a replacement item, please contact our support team first.
Depending on product availability and return approval, exchanges may be handled by:
- Returning the original product following our return instructions
- Receiving confirmation of the returned item
- Placing a new order for the replacement product
Exchange availability depends on inventory and order conditions.
6. European Union Customers – 14-Day Cancellation Right
For orders delivered to the European Union, customers may have the right to cancel or return an order within 14 days after receiving the product, according to applicable consumer protection regulations.
To qualify:
- The item must remain unused
- The product must be returned in its original packaging
- Proof of purchase must be provided
This right applies separately from our standard return policy.
7. Refunds
Once your returned item has been received and inspected, we will notify you of the refund decision.
If your refund is approved:
- The refund will be issued to your original payment method
- Please allow up to 10 business days for processing
- Your bank or payment provider may require additional time before the funds appear in your account
If you have not received your refund after the expected timeframe, please contact us for assistance.
8. Return Shipping Information
Before returning any product, please contact Novyrad to receive return approval and shipping instructions.
Do not send returns to an address without prior confirmation.
Our customer support team will provide the appropriate return details after reviewing your request.
Contact Us
If you have any questions about returns, refunds, or your order, please contact us:
Dla Home Furnishings
7247 Laurel Cherry Dr
Rockford, Illinois, 61108-4428
United States
Phone: (815) 397-9231
Email: service@novyrad.com
Thank you for choosing Novyrad.
We appreciate your trust and are committed to providing quality home solutions and reliable customer support throughout your shopping experience.